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Frequently Asked Questions - Water To Go

Narrow The FAQ's

  • Is it ready to go?

    Yes. All you need to do is ensure the filter is wet through and flush once to activate it. We suggest the first time you use a new filter you fill the bottle up and turn it upside down, submerging the filter for 15 minutes. Then gently squeeze out the contents until the water runs clear.

    We have created a short video showing how to activate your filter.

  • How do I activate the filter timer on my GO! Water bottle?

    We've created a video demonstarting how to activate your Timestrip. Click here to watch.

    The timer gets pressed when you first activate your filter. It's easier to press it against a hard surface.

    The button should pop and a red strip appears in the small box on the left. This is now activated.

    The smaller box will turn red very quickly. The larger box will slowly fill up and after 2 months will be completely full. It is not affected by how much water is passed through.

    The filter is effective for 130 litres.

    Using the GO! bottle 3-4 times per day the filter will last 2 months.

  • If I don’t use my bottle everyday will it still only last for 2-3 months?

    No. The filter is good for 130 litres when using the GO! Water bottle or 200 litres for the 75cl water bottle. In practical terms this means that you can fill up the GO! Water bottle 3-4 times a day, every day and the filter will last 2 months. Using the 75cl water bottle 2-3 times a day the filter will last for 3 months. If you stop using your Water-to-Go filter it will dry out and will need to be re-activated.

    To reactivate it just fill the bottle up and turn it upside down, submerging the filter for 15 minutes. Then gently squeeze out the contents until the water runs clear.

    We have created a short video showing how to activate your filter.

  • How do I know when my filter needs replacing?

    There are three ways: -
    1) If you have a GO! Water bottle, and you have set the timer when you began using it, the timer will remind you to replace your filter after two months.
    2) If you have a 75cl bottle and have registered with Water-to-Go, an email will be sent to remind you after three months.
    3) One of the three technologies in our filter (the one which controls the taste and the smell) is carbon. We programme just enough carbon into the filters to expire at either 130 litres or 200 litres. The filter will still be filtering bacteria, cysts and harmful contaminants; the water after this time will gradually start to taste and smell as it did before using the Water-to-Go bottle. This is a ‘sensory’ prompt for you to change the filter.

  • Do you filter Fluoride?

    Yes. See our testing results.

    Our filters use both alumina nano technology and carbon to filter out fluoride.

     

     

  • Do you filter Chlorine?

    Yes. Recent tests show that Water-to-Go filters reduce the amount of chlorine in the water to below detectable levels. You can see our testing results,also you can taste the difference when you drink from a Water-to-Go filtered water bottle. 

  • How does the bottle ‘save the planet’

    By choosing a Water-to-Go bottle you reduce plastic pollution and save resources. Pollution caused by millions of plastic water bottles floating in our oceans damages wildlife and the planetary ecosysytem. Making just one Water-to-Go water bottle instead of a hundred single use single-use plastic water bottles preserves valuable natural resources.  Huge quantities of oil, water and other materials are used in the manufacturing and shipping process of single-use bottles. At the end of their lives, only 12% of plastic bottles are recycled!

  • How much per litre would water cost via your bottles?

    For users of the 75cl water bottle, 4 replacement filters a year, would provide 800 litres of water which would cost around 4.5p per litre for the filters used.

    For users of the GO! Water bottle, 6 replacement filters per year processes 780 litres of water which would cost just over 6 pence per litre.

  • Do you have testing reports?

    Yes. You can view these on our website, We have been tested on three continents by internationally renowned laboratories in London, Florida and Bangalore.

    We have further test results coming in from additional laboratories in Europe.

  • How does it work?

    Water-to-Go uses three different technologies forged together in one filter to filter over 99.9% of all contaminants in water. The medium used in the filter was designed for the NASA space programme and consists of:

    A) Filter medium with one of the smallest pores sizes ever developed for water filtration
    B) The traditional technology of activated carbon particles (that reduce bad taste and odours) used within the filter medium so that it is much more effective as there is less adhesive holding the carbon in place thereby providing a greater surface area for the carbon to work
    C) The medium releases a positive hydrostatic charge when it comes into contact with the water

    No other water filter technology combines these three technologies and delivers results at low cost.

  • What are the three technologies Water-to-Go uses?


    1) Water-to-Go uses mechanical filtration; a very small pore size which stops contaminants passing through.
    2) Electrical (by a positive charge) which reduces the pore size even further and attracts the contaminants like a magnet would, trapping them inside the filter.
    3) Finally our filters use carbon but instead of using adhesives to glue the carbon particles together, (which vastly reduces the carbon’s efficiency) it is contained within the membrane, helping to reduce contaminants whilst eliminating bad tastes and odours.

    Try filtering water from your domestic filter and taste the difference!

  • Can you brand the bottles for charities and companies?

    Yes; we can make bespoke bottles using your logos. We have done this for several large organizations and charities able to guarantee a large initial order to cover the design costs of putting your logo on a Water-to-Go bottle. For more information please contact info@watertogo.eu.

  • Can I be a stockist?

    Water-to-Go is currently looking for additional stockists in the UK, and Europe. For more information please contact info@watertogo.eu, and one of our team will help you with details of minimum order quantities.

  • Can I be a distributor?

    Water-to-Go is looking for additional distributors in some territories around the World. These are typically established businesses able to commit to a long term business plan.  For more information, please e-mail info@watertogo.eu

  • Do you make jugs?

    Water-to-Go specialise in portable filtration solutions so at this stage we do not offer a jug.

  • How much does the bottle weigh?

    The GO! bottle weighs 98g (empty with dry filter).

    The 75cl bottle weighs 138g (empty with dry filter).

  • What is BPA?

    BPA ( or bisphenol A) is a carbon based compound that is widely used to make plastic based products including CDs and water bottles. There has been a lot of research done to indicate that BPA poses a serious risk to humans and the environment.  Find out more about BPA at https://en.wikipedia.org/wiki/Bisphenol_A

  • Are Water-to-Go products BPA free?

    Yes; all the product components (bottles, lids and filters) are BPA free and all materials used are approved by the FDA (Food and Drug Administration) in the USA. Our core guiding principles (see Our Mission. ) are to protect people and the planet.

  • Can I use other liquids in the bottle other than water?

    This may reduce the efficiency and lifespan of the filter; however if you want to use your Water-to-Go bottle to carry other liquids, you could simply unscrew the filter, take it out, and use the bottle as a standard sports drink bottle.

  • Where is the product manufactured?

    The filter membranes are manufactured in the USA and all other parts are assembled in Water-to-Go units in Thailand.

  • My bottle keeps making a ‘tweeting’ noise… How do I stop this?

    This noise is caused by the ‘breather valve’. Simply unscrew the lid, turn upside down, gently move the bottom part of the breather (a mushroom shaped dome) up and down, two or three times; this will cure the problem.

  • Will the filter clean urine?

    This is a frequently asked question – and whilst the filter could be used to filter urine in extreme emergencies, Water-to-Go strongly recommends against filtering and consuming urine. 

  • What makes Water-to-Go different from everything else?

    The 3 in 1 technology used in our filters is so unique we have created a seperate page telling you all about what makes Water-to-Go different from everything else on the market.

  • Why does my new filter have a case on and my old one didn't - Is it the same filter?

    We have improved our filters by using protective casing around the filter membrane. It is the same 3 in 1 technology filter underneath. The casing simply provides extra protection for the filter. All replacement filters in the future will come with the protective casing. The casing is 100% recyclable. When it's time to change your filter you can break the plastic away from the membrane (by stepping on it or cutting it) and recycle it.

  • What is the pore size of the filter (in microns)?

    When we talk about pore size we refer back to standard technology. The mechanical restriction of the size of the pores has been the traditional 
measure of what a filter will eliminate. This is not the case with Water-to-Go. We have a unique combination of three technologies, each performs individually but it is the combination that makes us unique. We have a combination of two nano technologies, which not only reduce the pore size to 0.7 microns, but also create a positive hydrostatic charge in the membrane which attract and traps even the smallest of viruses like polio (which can be as small as 0.03 microns). Have a look at our testing page to see our tests for the Polio Virus - Testimony to the fact that we achieve substantial results by the combination of technologies rather than depend on just the mechanical calculation via a limited pore size.

  • Can I put my bottle in the dishwasher?

    The 75cl Bottles are dishwasher safe (bottle only – lid is hand wash only). The 50cl GO! Bottles & lid are hand wash only. In all cases, please ensure you remove filter before cleaning.

  • Can I put my bottle in the Fridge?

    Yes, Water-to-Go bottles can be left in the fridge.

  • Can I put my bottle in the Freezer?

    No, the filters are not suitable for the freezer. Freezing the filter damages the membrane and impairs its performance. If your filter has been frozen, we would recommend replacing ASAP.

DOES THIS ANSWER YOUR QUERY? If not ask us and we will get back to you

News and Special Offers

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GO! 50cl BOTTLE
An everyday product with Water-to-Go patented technology. Capacity 50 cls : 98 gms in weight.
GO! Filters
For GO! Bottles; each filter will clean 130 litres of water. Activate by soaking for minimum of 15 minutes.
75cl Bottle
A robust product with WtG patented technology. Capacity 75 cls : 138 gms in weight.
75cl Filters
For 75 cl bottle; will clean 200 litres of water. Activate by soaking for a minimum of 15 minutes.
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Terms and Conditions
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Water-to-Go and its affiliates provide access to the Water-to-Go web site (the "web site") and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the Water-to-Go web site. By using theWater-to-Go web site, you signify your agreement to be bound by these conditions.

1. Your Account

If you use the Web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. Water-to-Go reserves the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy, which also governs your visit to Water-to-Go, to understand our practices.

3. Access to Water-to-Go

We will do our utmost to ensure that availability of the web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Web site access

Water-to-Go grants you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Water-to-Go. This licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This web site or any portion of this web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Water-to-Go and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Water-to-Go or its affiliates' names or trademarks without the express written consent of Water-to-Go. Any unauthorised use terminates the permission or license granted by Water-to-Go.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Water-to-Go as long as the link does not portrayWater-to-Go, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Water-to-Go logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the Web site in any way that causes, or is likely to cause, the Web site or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Water-to-Go are responsible for all electronic communications and content sent from your computer to us and you must use the Web site for lawful purposes only. You must not use the Web site for any of the following:
· for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
· to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
· to cause annoyance, inconvenience or needless anxiety

6. Copyright and database rights

All content included on the web site, such as text, photographs, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Water-to-Go, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this web site is the exclusive property of Water-to-Go and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this web site is the property of Water-to-Go, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the Web site without Water-to-Go express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this web site, without Water-to-Go express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this web site without Water-to-Go express written consent.

7. Trademarks

Water-to-Go, and other marks indicated on our web site are trademarks or registered trademarks of Water-to-Go. Conditions Relating to the Sale of Products to you. This section deals with conditions relating to the sale of products by Water-to-Go to you.

8. Our contract

When you place an order to purchase a product from Water-to-Go, we will send you an e-mail confirming receipt of your order. The email confirmation will be produced automatically so that you have confirmation of your order details. An automatic confirmation does not necessarily mean that we will be able to meet your order.

9. Product Information.

In the event a product is listed at an incorrect price, or with incorrect information, Water-to-Go shall have the right to refuse or cancel any order placed for product listed at the incorrect price. Water-to-Go shall have the right to refuse or cancel any such order whether or not any such order has been confirmed and your credit card charged. If your credit card has already been charged for such purchase and your order is cancelled, Water-to-Go shall issue a credit to your credit card in the amount of the charge. Although Water-to-Go attempts to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this site. Your use of the site is at your own risk.

Whilst we try to keep all our product images up to date - some goods may differ from the image when ordered. All variations or replacements will fulfill the same duty as those that are pictured.